Cynor Online Shopping is a dedicated online retail store that aims to provide best available product to it’s customer with the best customer service and satisfaction in the lowest possible price.
Shopping in Bangladesh is an difficult task due to various challenges that hinder the convenience of customers. These five key reasons pose significant difficulties:
- Severe traffic congestion in cities consumes a considerable amount of time, making it inconvenient for individuals with busy schedules.
- The absence of fixed prices for products leads to confusion and potential manipulation, adding further complexity to the shopping experience.
- Determining the quality of products becomes challenging as many salespeople are dishonest and prone to deception.
- Customer satisfaction is compromised as commitments and warranties are often nonexistent, reflecting a lack of concern for customer needs.
- Limited product options leave customers with fewer choices, and even those residing outside urban areas struggle to find desired products as they are often unavailable in local stores.
To address these issues and enhance the lives of customers by providing a hassle-free and enjoyable shopping experience, our company was founded in 2018. Our mission revolves around resolving these concerns and other related issues.
Our core mission revolves around solving customer problems and prioritizing their needs. We are acutely aware of the challenges faced by customers, and we consider their problems as our own, working diligently to address them. Here’s how we tackle these issues:
- Building Trust: Since 2018, we have placed significant emphasis on earning customer trust. We maintain a zero-tolerance policy when it comes to trust-related concerns. By consistently delivering on our commitments, we have gained the trust of our customers, who can rely on us implicitly.
- Convenient and Swift Shopping Experience: We understand the importance of comfortable and prompt online shopping. To cater to this, we offer urgent and expedited delivery services, both within and outside Dhaka. Inside Dhaka, we strive to provide delivery within a few hours, and we also offer urgent gift delivery services. For deliveries outside Dhaka, we have multiple options in place to ensure speedy delivery.
- Ensuring Safe Delivery: The safety of products during transit is of utmost importance to us. We take precautions by using bubble or foam wrapping to protect items before delivery. For deliveries outside Dhaka, we take additional measures to double-wrap products, ensuring their safety throughout the journey.
- Transparent and Fair Pricing: We maintain a fixed pricing structure to eliminate any pricing discrepancies and prevent customers from falling victim to unfair pricing practices. However, we do offer regular discount offers to enhance customer satisfaction. These discounts are communicated to customers every month, providing them with opportunities to enjoy savings.
- Product Quality Assurance: We are committed to offering the best quality products available in the market. We meticulously select high-quality items from reliable sources. In the product details section, we provide transparent information about the product’s origin. For instance, if a Turkish lamp is imported from China, we specify its origin as China, and if it is imported from Türkiye, we make sure to mention that as well.
- Warranty Support: While some products come with warranties and others may not, we always strive to provide hassle-free warranty assistance. Customers simply need to inform us of any issues, and we promptly process warranty claims, ensuring a swift resolution.
- Flexible Return/Refund/Exchange Policy: Understanding the customer’s distress when something goes wrong, we offer a generous 7-day return/refund/exchange policy. This expedited process ensures that customers can swiftly resolve any concerns they may have with their purchases.
By focusing on these measures, we aim to alleviate customer problems and create a seamless and enjoyable shopping experience for all.
Our vision is to revolutionize the shopping experience in Bangladesh. We strive to build unwavering trust with our customers through a zero-tolerance policy for breaches. Our commitment includes providing fast and reliable delivery services within and outside Dhaka, ensuring the safety of products during transit through careful packaging. We believe in transparent and fair pricing, offering regular discount offers to enhance customer satisfaction. Our dedication to sourcing and offering the best quality products, accompanied by detailed origin information, ensures that customers can make informed choices and enjoy a superior shopping experience. Through these efforts, we aim to transform the shopping landscape in Bangladesh, making it convenient, trustworthy, and enjoyable for customers across the country.
Based on these principles, we have made significant strides towards our vision and achieved several milestones over the past five years:
- We have successfully served over 5,000 satisfied customers, catering to their needs and ensuring their shopping experience is exceptional.
- Our dedication to customer satisfaction is reflected in our impressive ratings of 4.5+ on both Facebook and Google, highlighting the trust and positive feedback we have garnered.
- With a strong online presence, we have amassed a substantial following of over 550,000 loyal followers on Facebook, who engage with us and stay updated on our offerings.
- The genuine happiness of our customers can be witnessed through the abundant collection of more than 400 review photos they have shared, further solidifying our commitment to delivering value and joy. Here you can see all photos: [Click Here].
These achievements validate our efforts in creating a trusted and customer-centric shopping platform, and we remain committed to further enhancing our services and expanding our reach to fulfill the evolving needs of our valued customers.
