Return, Refund & Replacement Policy

This Return, Refund & Replacement Policy outlines the terms and conditions under which customers may request a return,
replacement, or refund for products purchased from Cynor. Our goal is to ensure a transparent, fair, and customer-friendly
process while maintaining the quality and safety of all delivered products.

1. General Policy Overview

At Cynor, customer satisfaction is a top priority. We carefully inspect all products before dispatch; however, if an issue
arises, customers are entitled to request a return or replacement under the conditions defined below.

All return or replacement requests must be submitted within 7 calendar days from the date of delivery.
Requests submitted after this period will not be eligible.

2. Eligibility for Return or Replacement

A return or replacement may be approved in the following situations:

2.1 Wrong Product Delivered

If the product received is not the item you ordered, you may apply for a return or replacement.

2.2 Defective or Damaged Product

If the product arrives damaged, broken, non-functional, or with manufacturing defects, customers may request a
replacement.

2.3 Missing Parts or Incomplete Package

If any required parts or accessories are missing, a replacement or correction will be arranged in line with our policy.

2.4 Incorrect Product Description

If the delivered product significantly differs from the description, images, or specifications provided on our website,
the customer may seek a return or replacement.

Note: Requests based on “change of mind”, preference, or personal choice are not accepted.

3. Conditions Required for a Valid Return

Before a return request can be accepted, the following conditions must be fully met:

3.1 Proof of Purchase

Customers must provide valid proof of purchase such as Order ID, invoice, or confirmation message at the time of
requesting a return or replacement.

3.2 Original Packaging

The product must be returned in its original packaging, including (where applicable):

Original box or carton
All accessories and components
Protective materials
Manuals or documentation

3.3 Product Condition

The item must be returned in the same physical condition in which it was delivered, except in the case of damage during
transit which has been properly reported. If packaging or included accessories are missing, the return may be rejected.

4. Situations Where Returns Cannot Be Accepted

A return or replacement will not be approved in the following cases:

The product has been used, installed, or altered by the customer.
Damage has occurred due to misuse, mishandling, or incorrect installation.
The item is returned without original packaging, box, or essential accessories.
The product shows signs of artificial damage, tampering, or modification.

5. Replacement Policy

5.1 Replacement Timeframe

All replacement requests must be submitted within 7 calendar days of delivery, subject to verification by
our support team.

5.2 Stock Availability

Replacement is strictly dependent on the availability of the same item in stock:

If the product is available, a replacement will be arranged and dispatched.
If the product is not available, a refund or alternative solution may be offered.

6. Refund Policy

6.1 When Refunds Are Applicable

A refund is applicable only under the following conditions:

The ordered product becomes unavailable or cannot be delivered.
The order is cancelled due to stock limitations or operational constraints.
A return request is approved and a replacement is not possible.

6.2 Refund Processing Time

Refunds will be issued within 1–10 working days to the original payment method used by the customer,
after the return has been received and verified where applicable.

6.3 Gateway Charges

All payment gateway charges associated with the refund will be borne by Cynor, ensuring that customers do
not incur additional costs for eligible refund cases.

7. Return / Replacement Process

Step 1: Submit a Request

Customers must contact our support team through the designated communication channels (such as phone, email, website
form or social media) with order details and a clear description of the issue.

Step 2: Verification

Our team will verify the complaint, and may request supporting proof (such as photos or videos of the product and
packaging). If the case is eligible under this policy, we will approve the return or replacement.

Step 3: Product Return

Depending on the customer’s location and the nature of the product, the customer may be asked to return the item via
our designated courier or as instructed by our support team.

Step 4: Inspection & Resolution

Once the returned product is received, it will be inspected. If the product meets the return conditions, a replacement
will be dispatched or a refund will be processed in line with this policy.

8. Important Notes

All decisions regarding returns, refunds, and replacements will be made according to this policy and actual product condition.
This policy applies to all eligible products unless otherwise stated on the product page or invoice.
Cynor reserves the right to update, modify, or amend this policy at any time without prior notice.

By placing an order with Cynor, you acknowledge that you have read, understood and agreed to the terms outlined in this
Return, Refund & Replacement Policy.